Contactez-nous

Have a question about a style you’ve found or need help with an order? Reach us through the contact options provided on skecherscasualsneakers.com. Share a brief description of your inquiry so we can help.

Product and Sizing Information

For questions about Skechers casual sneakers, clothing, or accessories, include the product name and the details you would like to clarify. You can ask about sizing, materials, closures, care instructions, or intended use.

Review the product description and any available size guide before ordering. Identifying the specific style helps us provide a more relevant answer.

Existing Orders and Delivery

Please include your order number and the email address used at checkout when contacting us about a purchase. For shipping questions, add your tracking reference if available.

If a package is delayed, missing, damaged, or contains the wrong item, describe the issue clearly. Photos of the products and packaging may help us investigate, but they are not a condition of your legal rights.

Returns and Order Changes

To ask about a return, tell us which items you wish to send back and provide your order reference. Our Returns page explains the applicable conditions and instructions.

If you need to cancel an order or correct a shipping address, contact us as soon as possible. We will check whether the requested change can still be made based on the order’s progress.

Payments and Refunds

For payment or refund inquiries, include your order number, transaction date, and a short explanation. If you have already shipped a return, its tracking details may also help.

Never send your full card number, card security code, PIN, account password, or banking verification codes. Conceal sensitive financial information in any supporting screenshots.

Account and Website Assistance

If you have forgotten your password, use the “Forgot your password?” option on the account sign-in page.

For other technical issues, describe the affected page or checkout step and include any error message. Your browser and device type may help us identify the problem. Avoid including private account or payment details in screenshots.

Following Up

We aim to respond as promptly as possible. Response times may vary depending on your inquiry and the information needed to resolve it.

Check your spam or junk folder if you are waiting for a reply. Where possible, add further information within the same message thread so your inquiry stays together.

Personal information you provide when contacting us will be handled as explained in our Privacy Policy.