Shipping and delivery

This page explains shipping arrangements for purchases from skecherscasualsneakers.com, including order preparation, tracking, and assistance with delivery issues. Please review the shipping options, charges, and estimated timeframe shown before completing your order.

Shipping Destinations and Costs

Enter your shipping address at checkout to see the services available for your purchase. Options may vary depending on your location and the items selected.

Shipping charges are displayed before you confirm payment. Where a free shipping offer applies, its qualifying conditions will be stated with the offer or at checkout.

Preparing Your Order

Your items are prepared for shipment after the relevant order and payment checks have been completed. Preparation includes selecting the products and packaging them for transportation.

Please provide accurate contact information. If an item cannot be supplied or we need to clarify your order details, we will contact you to explain the available next steps. We will not substitute another product without your agreement.

Shipping and Delivery Estimates

Estimated timeframes are provided in the relevant offer or during checkout. Check whether an estimate refers to order preparation, shipment, or arrival.

Business days generally mean Monday through Friday, excluding applicable holidays. Severe weather, carrier disruptions, and customs processing may affect arrival estimates.

For orders covered by the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, we must have a reasonable basis to ship within the advertised timeframe or, if none is stated, within 30 days. If shipment cannot occur on time, we will provide the required delay notice and applicable options to accept the delay or cancel for a prompt refund. www.ftc.gov

Shipment Notifications and Tracking

Once your order ships, a notification will be sent to the email address entered at checkout.

Where tracking is available, the notification will contain a tracking link or reference. Updates may take time to appear while the carrier completes its first scan.

Check your spam or junk folder if you cannot find your shipment email.

Shipping Address Corrections

Before placing your order, review the recipient’s name, street address, apartment or unit number, city, state or region, and ZIP or postal code.

If you notice an error, contact us promptly with your order number and the correct details. We will check whether the address can still be updated. Changes may not be possible once the package has been handed to the carrier.

Separate Packages

Items from one order may occasionally ship separately and arrive on different days. Each package may have its own tracking reference.

We will not add shipping charges for splitting an order without your prior agreement.

Missed Delivery Attempts

If the carrier cannot complete delivery, follow the instructions in its notification. Depending on the service, you may be able to arrange another attempt or collect the package from a designated location.

Please observe any pickup deadline. If a package is returned to us, contact us to discuss the next steps and any proposed reshipment arrangements.

Delayed or Missing Packages

If your package has not arrived within the estimated timeframe, check the latest tracking information and contact us for assistance.

If tracking shows delivery but you cannot locate the package, review the delivery notification and any location or recipient you authorized. Let us know if it remains missing so we can investigate with the carrier.

A carrier’s delivery scan does not, by itself, determine responsibility for a missing-package claim.

Damaged, Incorrect, or Incomplete Orders

Contact us if your package arrives damaged, contains the wrong product, or is missing an item. Include your order number and describe the issue.

Photos of the products and packaging can help us investigate. Retain the packaging where reasonably possible while the matter is reviewed. Photos or an immediate report are not conditions of your legal rights.

International Shipping

Where international shipping is offered, eligible destinations and services will be shown at checkout.

Any arrangements concerning import duties, taxes, customs charges, and responsibility for paying them must be disclosed before purchase. Customs clearance may affect delivery estimates.

Contact Us

For shipping assistance, use the contact options published on skecherscasualsneakers.com. Include your order number and tracking reference, where available.

Your rights under applicable law remain unaffected by this policy.